Whether you have four workstations or forty, you need technology to operate a modern dental practice efficiently. As reliance on technology grows, the need for regular IT support grows as well. If you find yourself in need of technical support, there are a couple of different scenarios that could play out:
The Break-Fix Scenario
Say your phone system is down. You can’t quite tell what’s going on, but it’s Monday morning, and the phone is quiet, so…something is going on. You could call a generic, on-demand support tech to come out and see what’s going on. But what are the odds someone could come out and assess your problem right away?
With on-demand or Break-Fix Services, as mentioned in the scenario above, an IT service provider performs services on an as-needed basis, and bills accordingly for the work done. Typically, pricing is based on materials plus repair time, at an hourly rate. With Break-Fix Services, something must go wrong before you receive any kind of IT support. This results in IT disruptions, and ultimately, business disruptions. Outages aren’t always quick and easy; often, you could wait several days before seeing a technician. Your phone system is the lifeline of your dental office; if your phones are down, your practice is down.
Managed Services: Goodbye IT Worries
Re-imagine the first scenario. It’s Monday and your phones have been quiet. You contact your Managed Service Provider to find out what’s going on. They offer remote helpdesk support, so they troubleshoot your problem, and determine your phone was mistakenly put on “Do Not Disturb” mode. What could have been a long, expensive process with a Break-Fix technician was solved quickly with helpdesk support and the press of a button.
Managed Services allow you to offload IT responsibilities to a service provider, as mentioned above. That provider assumes ongoing responsibility for monitoring, managing, and problem solving for the IT systems within your practice under a service-level agreement between the two of you. Compared to Break-Fix Services, Managed Services offer a proactive approach and can help prevent IT problems from occurring and disrupting operations.
In the long run, Managed Services are more cost-effective than paying on demand. Not only do Break-Fix Services require payment for the materials and repair time, but think of the cost of equipment downtime, especially when it comes to critical office components, like your phone system. With Managed Services, issues can be resolved before they escalate. Well-maintained technology runs better than technology that’s only serviced when it fails. With a proactive approach, you can focus on dentistry, and let your Managed Service Provider (MSP) focus on your technology.
DTP’s Managed Services
Digital Technology Partners is one of the largest dental specific Managed Service Providers in the United States. Our employees are highly knowledgeable in the technological needs for dental practices, from the planning stages to regular maintenance. Coverage with our Managed Service Agreement (MSA) includes the following:
• Backup of data from your server
• Monitoring of key components
• Remote support via helpdesk
• Onsite support when it’s needed
• HIPAA compliance guidance
• Security audits for early identification of vulnerabilities that could harm your practice’s reputation
• Enterprise-grade security solutions to protect your data, PHI, and IT investments
When it comes to technical support for the technology in your dental office, you won’t find the same level of support, cost-effectiveness, or response time from Break-Fix Services as you will from DTP’s Managed Services. Our team is highly knowledgeable about IT for dental practices and is available around the clock to ensure your technology performs optimally. As your Managed Service Provider and partner, we’ll let you handle the dental, and we’ll handle the IT.