Meet the Team: Amy Miller
Amy Miller, Digital Technology Partners’ Manager of Account Management, joined the company on January 18, 2021, and quickly demonstrated her passion and commitment to providing excellent service and support to our clients.
Amy states that what she likes best about DTP is how welcoming everyone has been and how happy and excited they are to be working for DTP.
We asked Amy to answer a few questions to help us get to know her better.
What’s something you could give a 30-minute presentation on with absolutely no preparation?
Golden Retrievers and Dog Rescue
What’s your favorite problem you’ve ever solved for a customer?
A patient had a hospital bill with charges totaling over 1 million dollars for one visit to the Emergency Department. It was initially thought there would be no coverage available to the patient. I was able to work with the patient’s attorney in order to establish coverage. In the end, the hospital was able to recoup an 85% reimbursement of total charges on the hospital bill. This took many months of negotiating and a customer who was very unsettled. Carrying over 1 million dollars in aging over 240 days for one bill is something they do not want to see on the books. The outcome of the large reimbursement was beyond what the customer had imagined as they were prepared to write off total charges with a 0% reimbursement or a minimal reimbursement of around 7%. A victory for both the hospital and the patient.
If you had to summarize your life philosophy into one sentence, what would it be?
Treat kindly and it’s much more fun to give than to receive.
What’s something people would be surprised to learn about you?
I’m an introvert.
What’s at least one item on your bucket list?
Visit and experience the wine country.
Where’s the coolest place you’ve ever been?
The British Virgin Islands.
What’s a unique talent you possess?
Cooking like my grandmother did in the old country.
What movie have you seen the most times?
Goodfellas and The Godfather about the same amount.
Where are you originally from?
Greenville, South Carolina